Student Affairs Technology provides a wide variety of services from computer assistance to application development or simply answering technology questions you may have.
Computer Support Services Heading link
|Helpdesk Support||We provide hands-on technical support for work computers, network/Wi-Fi connectivity, printer connectivity, virus removal and approved software installations.|
|System Access||Access to department shared drives, software applications and university systems must be obtained through Student Affairs Technology.|
Web and Data Services Heading link
|Website Development and Support||Assistance with creating department websites for Student Affairs. Department websites are created on the university's RED WordPress platform.|
|Application Development and Support||We provide custom application development for student affairs departments. To provide sufficient time for review and approval, requests for application development must be submitted as early as possible.|
|Data Requests and Tableau Dashboards||We provide assistance with report generation, ad-hoc data retrieval requests from application databases and/or the enterprise warehouse. We also assist with creating data dashboards in Tableau for Student Affairs departments.|
|Systems Integration||We provide systems and data integration support between our internal student affairs applications and other university/external systems.|
Procurement Services Heading link
|Software Procurement||We provide assistance with evaluating a software, purchasing, and implementation. To provide sufficient time for review and approval, requests for software purchases must be submitted as early as possible.|
|Equipment Purchases||SA units must purchase computer equipment through Student Affairs Technology by submitting a support ticket. For more information about the standard hardware and procurement process refer to our Equipment purchasing page.|
|Computer Recycling||SA Technology can work with any SA unit to scrap/surplus hardware or technology materials that are no longer needed/wanted.|
Infrastructure Maintenance Heading link
Student Affairs Technology maintains the server and network infrastructure required to host software applications, databases and department file storage. We work to ensure our infrastructure resources are optimized, highly available, secured and backed up regularly. If there is any downtime of services due to infrastructure maintenance, affected parties will be notified.
Training Heading link
We provide training to SA staff for using computer software, custom applications and web editing. We recommend reaching out to the subject matter experts (SME) in your own department who are already familiar with using applications and productivity software. We also have created job aids on Confluence that can be used for your reference or new employee on-boarding. Create a support ticket if you need a training scheduled.